faqs

Version 2

Thank you for visiting Willow Grove Hill Studio where a splash of color and something positive is being added to our world in the form of glass art. Each glass piece is completely handcrafted and made with care and attention to the kiln-formed process. This artistic style lends itself to the uniqueness of each glass creation, giving each piece its own unique variations in character while maintaining quality.

For your convenience, our most common customer questions are answered right here.

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Q: What sets your glass apart?

A:  At Willow Grove Hill Studio each piece is nature-inspired and completely handcrafted from start to finish. Whether the piece is created with sheet glass or crushed glass, each is hand designed and crafted with a great attention to detail then formed into its final shape using molds also handcrafted in the studio. This results in a piece of art which stands apart as completely unique.

Q: What special touch can you add for an order which is a gift?

A: Each purchased glass piece is signed then gift wrapped in Willow Grove Hill Studio’s signature purple tissue paper and silver label. If your order is being sent as a gift, and you would like a personalized note included, I will be glad to add that extra special touch for you. Just include a message in the Order Notes box located in the billing section of your shopping cart during checkout.

Q: What glass care method should I use for my art piece?

A: The glass art created at Willow Grove Hill Studio is food safe but not intended for direct contact with temperature extremes associated with food preparation. Metal inclusions are used as design elements in select art glass pieces and will cause sparks in a microwave as well as uneven heating and cooling of the glass itself. Hand washing is recommended for cleaning glass art after its use.

Q: What payment methods do you accept?

A: Major credit cards and PayPal are accepted through Stripe and PayPal’s secure services. A PayPal account is not required to complete your PayPal purchase.

Q: What can I expect in terms of shipping fees? 

A: Shipping is included via Ground UPS or FedEx (USPS for smaller items) for orders within the continental United States. Each item is packed with extreme care and shipped insured within 2-4 business days via UPS ground to physical addresses within the continental United States with tracking available for your convenience. Items smaller than 7″ will be shipped USPS. For special shipping requests, please contact me prior to placing your order. Shipping costs on returns are the responsibility of the buyer.

Q: What is your returns policy?

A: You may return new unused and non-customized orders within 15 days for a full refund. Shipping costs on returns are the responsibility of the buyer. Refunds will be processed once the item has been received.

Q: What do I do if my piece arrives damaged?

A: Extreme care is given to the packaging of each order. If your shipment arrives with damage to the contents, contact me immediately to begin processing the claim and discuss replacement or refund of the item. Photographs of the box and contents will help process the claim. Damaged items must be reported to me within 5 business days of receiving your shipment. Please keep all boxes and packaging materials for claim processing.

Q: What if I change my mind on an order which has already been placed?

A: If you choose to cancel your order for a non customized piece, please contact me immediately. Once an item leaves the studio, shipping costs to return the item will be the responsibility of the buyer. Custom order deposits are non-refundable. Custom order fees for personalized items are non-refundable.

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