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Thank you for shopping at Willow Grove Hill Studio where a splash of color and something positive is being added to our world in the form of glass art. Each glass piece is completely handcrafted and made with care and attention to the kiln-formed process. This artistic style lends itself to the uniqueness of each glass creation, giving each piece its own unique variations in character while maintaining quality.

TERMS & CONDITIONS

Gift Messages:

Each purchased glass piece is signed then gift wrapped in Willow Grove Hill Studio’s signature purple tissue paper and silver label. If your order is being sent as a gift, and you would like a personalized note included, I will be glad to add that extra special touch for you. Just include a message in the Order Notes box located in the billing section of your shopping cart during checkout.

Glass Care:

The glass art created at Willow Grove Hill Studio is food safe but not intended for direct contact with temperature extremes associated with food preparation. Metal inclusions are used as design elements in select art glass pieces and will cause sparks in a microwave as well as uneven heating and cooling of the glass itself. Hand washing is recommended for cleaning glass art after its use.

Payment Methods:

Major credit cards and PayPal are accepted through Stripe and PayPal’s secure services. A PayPal account is not required to complete your PayPal purchase.

Shipping Fees:

Shipping is included via Ground UPS or FedEx (USPS for smaller items) for orders within the continental United States. Each item is packed with extreme care and shipped insured within 2-4 business days via UPS ground to physical addresses within the continental United States with tracking available for your convenience. Items smaller than 7″ will be shipped USPS. For special shipping requests, please contact me prior to placing your order. Shipping costs on returns are the responsibility of the buyer.

Returns Policy:

You may return new unused and non-customized orders within 15 days for a full refund. Shipping costs on returns are the responsibility of the buyer. Refunds will be processed once the item has been received.

Damaged Shipment:

Extreme care is given to the packaging of each order. If your shipment arrives with damage to the contents, contact me immediately to begin processing the claim and discuss replacement or refund of the item. Photographs of the box and contents will help process the claim. Damaged items must be reported to me within 5 business days of receiving your shipment. Please keep all boxes and packaging materials for claim processing.

Cancelled Orders:

If you choose to cancel your order for a non customized piece, please contact me immediately. Once an item leaves the studio, shipping costs to return the item will be the responsibility of the buyer. Custom order deposits are non-refundable. Custom order fees for personalized items are non-refundable.

 

PRIVACY POLICY:

At Willow Grove Hill Studio we respect your privacy and take precautions to ensure the security of your information. It is of utmost importance to us to maintain the safety of your personal contact and billing information. We collect information from you when you sign up to join our mailing list or you make a purchase. Any of the information may be used to personalize your experience, improve our website, improve customer service, process transactions, or send periodic emails. The email address you provide when making a purchase may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news or updates. If at any time you would like to unsubscribe from receiving future emails, unsubscribe instructions are included at the bottom of each email. We do not provide your personally identifiable information to outside parties. Any non-personal identification information collected when users interact on our website is used for the sole purpose of improving our website and marketing strategy. This online privacy policy applies only to information collected through our website and not to information collected offline. By using our site, you consent to our privacy policy. If you have any questions our Privacy Policy or the practices of this site, please contact us.